Technology, its gaps and their impact on health care

Abstract

Technology is a useful tool for improving healthcare processes but, for many, digital barriers are an obstacle to taking advantage of the opportunities offered by technology. Digital barriers include lack of access to technology, lack of digital skills, the generation gap, lack of confidence and the fear of making mistakes. These barriers may have negative consequences on people’s quality of life, like social isolation and digital exclusion. Older adults may have difficulties in making healthcare decisions if they cannot download files or open emails, or if the system is offline, which can cause treatment delays and lost opportunities. It is important for healthcare providers to be aware of these digital barriers and offer alternative solutions to ensure that all patients have access to the medical care they require. The digital gap may affect healthcare equity and measures must be taken to close
it and ensure that all patients have an equal opportunity to receive quality health care.